Cancellation Policy

At Otahuhu Dental Care, we understand that plans can change. If you are unable to attend your dental appointment, please let us know as soon as possible.

Giving us advance notice allows our team to manage appointments effectively and may allow another patient to use the available time.

Cancelling or Rescheduling an Appointment

If you need to cancel or reschedule your appointment, please contact our team as soon as possible.

You can call us on 09 276 7564 or 0272767564.

When contacting us, please provide your name and appointment details so our team can assist you promptly.

Late Cancellations

We understand that unexpected situations can occur. If you need to cancel an appointment at short notice, please contact us as soon as you know you cannot attend.

Late cancellations may affect our ability to offer the appointment time to another patient.

Missed Appointments

If you do not attend your scheduled appointment and do not contact us beforehand, this may be recorded as a missed appointment.

If you have missed an appointment, please contact our team to discuss your next appointment and available options.

Repeated missed appointments may affect future appointment scheduling.

If You Are Running Late

If you are running late for your appointment, please contact us as soon as possible.

Depending on the length of the delay and the treatment planned, we may need to adjust or reschedule your appointment to ensure there is enough time to provide appropriate care.

Unexpected Circumstances

We understand that emergencies and unexpected circumstances can happen.

If something prevents you from attending your appointment, please let us know as soon as possible. We will consider the circumstances and discuss the available options with you.

Why Notice Matters

Dental appointments are scheduled specifically for each patient. Providing notice when you cannot attend helps us manage our appointment schedule and provide care to other patients who may be waiting for an appointment.

If you cannot attend, please contact us rather than simply missing your appointment.